Britam – Job Opportunities (Nairobi)
Britam is a leading diversified financial services group listed on the Nairobi Securities Exchange, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique, and Malawi. The group offers a wide range of financial products and services in insurance, asset management, banking, and property.
Open Positions
1. Senior Corporate Life Servicing Officer
Job Type: Full Time
Location: Nairobi
Experience Required: 3 – 6 years
Qualification: Bachelor’s Degree in a Business-related field and Professional Insurance Certification (AIIK or ACII)
Field: Insurance
Job Purpose
Responsible for effective administration of Group Life and Credit Life business through operational excellence and intermediary relationship management.
Key Responsibilities
- Ensure client retention through superior service and client visits.
- Build and manage strong relationships with clients and intermediaries.
- Ensure full compliance in scheme onboarding and administration.
- Participate in credit control processes.
- Serve as a subject matter expert and train new assistants.
- Assist in member education activities.
- Handle reconciliation and reporting.
- Manage premium collection and policy movement.
- Ensure prompt resolution of client/intermediary queries.
- Generate and dispatch customer statements.
Key Performance Measures
As outlined in the employee’s personal scorecard.
2. Employee Relations, Employee Experience & Culture Lead
Job Type: Full Time
Location: Nairobi
Experience Required: 4 – 6 years
Qualification: Bachelor’s Degree in a relevant field; Postgraduate Diploma in HR or Legal Studies preferred
Field: Human Resources / HR
Job Purpose
To support the transformation of organizational culture and lead employee relations, engagement, and experience initiatives.
Key Responsibilities
Culture Transformation & Employee Experience (40%)
- Develop and implement strategies to drive a high-performance and customer-centric culture.
- Map and improve the employee lifecycle and touchpoints.
- Co-develop recognition frameworks and wellness programs.
- Measure employee engagement and use feedback to improve experiences.
Grievance Handling & Labour Relations (30%)
- Oversee grievance and disciplinary processes.
- Collaborate with legal and HR teams on litigation matters.
- Ensure HR policies comply with employment laws.
- Maintain relationships with key internal and external stakeholders.
Staff Welfare, Wellness & Inclusion (30%)
- Lead welfare initiatives and employee wellness campaigns.
- Organize team-building events and staff functions.
- Coordinate mental health and mentorship programs.
- Promote psychological safety and inclusion in the workplace.
Key Performance Measures
- HR process NPS
- Employee engagement and turnover metrics
- Timeliness and accuracy in grievance and disciplinary tracking
- Participation in wellness and inclusion initiatives
Method of Application
For detailed job descriptions and to apply, visit Britam Careers Website and navigate to the Careers section.
Method of Application
Use the link(s) below to apply on company website.
