9 Britam Job Vacancies – Apply Now
9 Britam Job Vacancies – Apply Now, Britam, a leading financial services group in Eastern Africa, is hiring! The company is inviting applications from dynamic, innovative, and results-oriented individuals to fill 9 key positions at its Nairobi office.
This recruitment drive is part of Britam’s digital transformation and growth strategy, providing a golden opportunity to join one of the region’s top firms in insurance, banking, asset management, and property services.
Available Vacancies at Britam – Nairobi (June 2025)
1. Customer Experience Analyst
Key Duties:
- Gather and analyze customer feedback via surveys and digital channels.
- Track metrics like NPS and CSAT.
- Identify pain points in customer journeys.
- Recommend and implement experience improvements
2. Quality Assurance & Reporting Analyst
Key Duties:
- Develop QA frameworks for customer service.
- Monitor service interactions and ensure compliance.
- Prepare performance and risk reports.
- Drive service improvement through insights.
3. Systems Support Analyst (First Posting)
Key Duties:
- Offer first- and second-level support for enterprise applications.
- Troubleshoot system issues and escalate as needed.
- Support testing, training, and documentation efforts.
4. Assistant Manager – Service Experience
Key Duties:
- Oversee front-line service delivery across all channels.
- Lead service innovation initiatives.
- Collaborate with cross-functional teams to enhance customer journeys.
5. Business Analyst – Insurance Systems
Key Duties:
- Translate business needs into tech requirements.
- Manage insurance system workflows and enhancements.
- Coordinate UAT and implementation.
6. Systems Developer
Key Duties:
- Develop backend and web-based systems.
- Integrate APIs for internal and external platforms.
- Ensure high-quality, well-documented code.
7. Medical Claims Assistant
Key Duties:
- Process and validate medical claims.
- Communicate with providers and clients.
- Detect fraud and compile reports.
8. Systems Support Analyst (Second Posting)
Note: This may be a similar role in another department.
Key Duties:
- Administer user access and system settings.
- Perform routine maintenance and upgrades.
- Conduct staff training and maintain logs.
9. Case Management Officer (Fixed-Term Contract)
Key Duties:
- Coordinate high-cost medical cases.
- Approve or deny treatment based on policy.
- Liaise with providers and patients for optimal care.
How to Apply
Interested candidates should submit their applications via the link below:
Apply Now at Britam Careers
Britam is an equal opportunity employer. All qualified candidates, regardless of gender, age, disability, or background, are encouraged to apply. Only shortlisted applicants will be contacted.
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